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877-589-7623
 

Shipping Options

As Tisseron Design is located near Boston, Massachusetts, our location will determine delivery time for your orders to the 48 U.S. states we serve
We use UPS, your shipping options are available in the drop down box after you choose a robe, size, and click 'Add to Bag' and then enter 'Zip Code' where the system will calculate your pricing for shipping options beginning with 'Ground', '3-Day Select', 2nd Day Air' and so on.

UPS Package Transportation Days

Please note that Saturday and Sunday are not business days. UPS packages are not accepted or transported on these days, so for example, if we receive your order before 4:00pm Eastern time on a business day, we can get it into the 'system' by closing time of 6:00pm. For example, on Friday before 4:00pm we receive your order and is delivered into the 'system' by 6:00pm, but if we receive your internet order later than 4:00pm on Friday this means the next business day is Monday. You will receive your tracking number by e-mail the day your package is accepted into the UPS system.

You calculate your shipping time from that day. This applies to expedited items as well, depending on what expedited option you choose. From Boston by Ground, for example, to the Northeast is typically 1-2 business days, Southeast and Midwest 3-4 business days, far west 5 business days.

For monogramming, allow up to 3 additional business days, though we can often do it in a shorter time. As is standard procedure for personalized merchandise, monogrammed robes cannot be returned for refunds.

If you require assistance on a time sensitive shipment, and are not certain the shipment will meet your deadline, call us at 1-877-589-7623 and we will happily advise you on how to make your best choice.

Alaska/Hawaii and International

If you live in Alaska or Hawaii, you must order by phone as our website system is set up for the 48 contiguous states in the U.S only, we use USPS (United States Postal Service) flat rate $24 per robe, and though it takes longer than UPS, typically 1-2 weeks, it is much less than UPS charges to these states.
USPS does not provide a tracking number.

We likewise will ship by USPS to other locations in the world for $59, same conditions apply, but requires 2-3 weeks depending on what country is the delivery destination.

CANADA / MEXICO

If you live in Canada, or Mexico, you must order by phone as our website system is set up for the 48 contiguous states in the U.S only, we ship by USPS (United States Postal Service) to Canada and Mexico for $39 per robe. USPS does not provide a tracking number, and it requires 1-2 weeks, but is much more reasonable than UPS, and there typically are no additional fees like customs clearance fees, import duty. We likewise will ship by USPS to other locations in the world for $59, same conditions apply, but requires 2-3 weeks depending on what country is the delivery destination.


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