Customer Service

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please review our How To Order page or feel free to contact us with any questions you may have.

Online Ordering

Accepting online orders 24 hours, 7 days a week. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit. Read our Privacy Policy .

Order Tracking

When you order your bathrobe, you will receive an e-mail order confirmation. Separately, you will receive later another e-mail in the evening of the first business day when your order is accepted into the UPS 'system'. It will have the UPS tracking number, typically something like this 1Z XX0 438 03 1234 1234  and you can go to to determine the package's  progress. Just cut and paste the tracking # into the tracking # window on to save time typing it in.

Contacting Customer Service

Please feel free to call us directly at 1-877-589-7623 Monday through Friday 9:00 AM - 4:00 PM EST or email us at with any questions you may have regarding how to order, about an order that has already been placed or any of our products.

Payment Terms

Credit Cards

We offer the convenience of online credit card transactions to all customers of and consumer). We accept Visa, MasterCard and American Express.

When using credit cards, we require the following information:account number, credit card type, cardholder's name and expiration date exactly as it appears on the card.

Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with online orders.

© Copyright Tisseron 2018